Modernisation of the core system for a leading Swiss enterprise specializing in comprehensive risk, insurance and pension fund

A core customer application used for operational business processes required modernization due to its outdated technology stack and complex user interface. Employees found the system difficult to use, and maintenance demands were high. The new web-based frontend aims to enhance efficiency, reduce technical debt, and minimize maintenance efforts. Zühlke supported the project from idea to implementation.

Key Project Aspects:

• Migration to a modern web frontend to improve usability and performance.

• User-Centered Design (UCD) focus to create an intuitive experience.

• Reduction of technical debt and maintenance overhead.

Main Responsibilities:

• Workshops & contextual inquiries to gather insights.

• Definition of design language and implementation of visual designs.

• Requirements engineering, backlog creation, and management.

Methods & Technologies Used:

• User-Centered Design (UCD) process for iterative improvements.

• Workshops & user research for real-world validation.

• Usability consulting, UX & visual design, requirement engineering.

Conclusion:

By prioritizing user needs through the UCD process, the new solution ensures a clear, intuitive, and efficient user experience. The integration of user research, design language definition, and iterative prototyping results in a modernized application that boosts employee productivity while reducing technical complexity and maintenance costs.